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FAQs

Q:How do I pay for an order?  

A:To pay for your order on Fashionable, follow the steps below:

1) Select the order and click the "Pay Now" button

 2Choose the payment method on the checkout page

Q:Why did my payment fail?

A:If your payment for an order has failed, please check it is not due to the following situations:

Card security code failed Please note that an incorrect card security code could cause payment failure.

Card security code is the short numeric code on the back of your credit card. Please verify that you have entered the correct card security code and try again.

Insufficient fund If you meet the insufficient fund error log when you make payment by credit card, please make sure that you have sufficient funds in your account and that payment for your order does not exceed your credit limit.

Q:Why was my item/order canceled?

A:Your order had been canceled for the following reasons: Item(s) became unavailable after your order was placed Difficulty in processing your payment information Inability to ship to the address provided If you have questions or would like to place a new order please contact us

Q:What if I forget my password?

A:We can quickly email you a link to reset your password. Click here to go to the log-in page and then click "Reset Password".

 

WHAT ARE SHIPPING TIMES AND COSTS?

  • Complimentary ground shipping within 1 to 7 business days
  • In-store collection available within 1 to 7 business days
  • Next-day and Express delivery options also available
  • Purchases are delivered in an orange box tied with a Bolduc ribbon, with the exception of certain items
  • See the delivery FAQs for details on shipping methods, costs and delivery times

WHAT PAYMENT METHODS CAN I USE?

Shella accepts the following payment methods:

  • Credit Card: Visa, MasterCard, Discover, American Express, JCB, Visa Electron. The total will be charged to your card when the order is shipped.
  • Shella features a Fast Checkout option, allowing you to securely save your credit card details so that you don't have to re-enter them for future purchases.
  • PayPal: Shop easily online without having to enter your credit card details on the website.Your account will be charged once the order is completed. To register for a PayPal account, visit the website paypal.com.

WHAT IS YOUR EXCHANGES, RETURNS AND REFUNDS POLICY?

Items returned within 14 days of their original shipment date in same as new condition will be eligible for a full refund or store credit. Refunds will be charged back to the original form of payment used for purchase. Customer is responsible for shipping charges when making returns and shipping/handling fees of original purchase is non-refundable.

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