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Shipping and Payment

 GENERAL INFORMATION

To ensure that your package is properly delivered and that you receive your package within the time frames, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building is critical for ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.

We ship within Nigeria via RedStar, Gig. Other carrier options are available and we reserve the right to change carriers at any time.

All our products are shipped from the United States. We handle all shipment from US to Nigeria.

PROCESSING TIME 

All orders are subject to processing time that is separate and apart from the time it takes for a shipment to reach its destination once it has been picked up from our fulfillment center in United States by the applicable carrier. Depending on a number of factors, once the products gets to Nigeria, standard domestic orders may take up to 2 business days (excluding Saturdays, Sundays, and Holidays) to process. 

After your payment is authorized and verified, standard orders can still take 2 business days to process. This is just an estimate and doesn't include weekends or holidays.

SHIPPING RATES & TIMELINES

Please note that orders may take 1-12 business days from the date that it is shipped out from our US warehouse, not necessarily from the date that it is placed, depending on the shipping method selected and final destination of the order.

When your order has been shipped, you will receive an email with tracking information.

For Nigeria Domestic orders, we will use RedStar or GiG to ship to most locations. Alternative carriers may be selected at our sole discretion to meet shipping requirements.

Your final shipping cost is displayed at the point of checkout.

SHIPPING FEES

Shipping fees are non-refundable. If you refuse any shipments from fashionable.ng you will be held responsible for the original shipping charges, plus the cost of returning the package to us. 

DELIVERY CLAIMS

If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier but you have not received it; you must contact us within 10 days to file a claim. 

We will assist you in working with the carrier to complete the claims process. Please note: Claims can take up to 30 days to complete (depending on the shipping carrier used).

Fashionable does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered. 

OUT OF STOCK ITEMS

If your order includes multiple items and one (or more) of the items are out of stock: we will go ahead and ship the rest of your order, issuing a refund to your original form of payment for the item(s) not in stock or give you a Store credit with discount.

RESERVED RIGHTS REGARDING SHIPPING

Additionally, Fashionable reserves the right to solely define and limit, refuse, and/or cancel orders from customers at any time due to:

  • An irregular or excessive returns history indicative of “wardrobing;”
  • An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or,
  • Potential fraudulent or criminal activity. 

Similarly, Fashionable reserves the right to limit, refuse, and/or reject returns (both in-store and online) to any customer or entity, due to similar actions as noted above.

Payment

We work with Paystack to process your payment. We accept, Visa, Mastercard, and verve. We process our payment through Paystack

 

For more information please send an email to info@fashionable.ng

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